Warranty Claim Assesor with German

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 10.12.2018
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 56 countries and with over 440.000 employees worldwide.

    - Fluent in German and English;
    - Strong attention to detail;
    - Great communication and interpersonal skills;
    - Enthusiastic, positive attitude with a strong willingness to learn;
    - Team player;
    - Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook).

    Responsibilities

    - Assess and process warranty claims that are submitted electronically;
    - Resolve dealer issues and answer questions submitted through an electronic communication system;
    - Receive and assess claim according to defined procedures/routines;
    - Perform claim assessment and follow defined procedures to resolve issues correctly;
    - Document verification and customer information in data capture tool and when needed, transfer claim/ticket to responsible party for resolution.

    Other info

    * All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!