IT Helpdesk Officer

Employer: EveryMatrix
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.12.2018
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

    Requirements

    • Working knowledge of information technology infrastructure including:
    • Various operating systems Windows 7,8, Linux
    • Networking: TCP/IP, wired and wireless networks configuration, VPNs
    • PC Hardware configuration & diagnostic
    • Network peripherals: multifunctional printers, scanners etc.
    • Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 etc.
    • Services: Antivirus Software, Windows Active Directory, WSUS
    • Formal Training and experience in a recognized Service Delivery model (i.e. ITIL) will be considered an advantage
    • Previous Experience with an ITSM Service Desk Solution will be considered an advantage
    • Strong internal customer orientation
    • Strong improvement orientation
    • Strong process orientation
    • Proven project management skills utilizing tools and established methodologies
    • Excellent oral and written communication and analytical skills required

    Studies:
    Computer Science, Electronics or similar

    Desired certifications:
    ITIL v3 certified

    Responsibilities

    • Should have outstanding organization and communication skills
    • Ensures that Support Services meet (or exceed) internally prescribed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
    • Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance.
    • Creates a customer-centric culture for all areas of responsibility and the IT department as a whole.

    Other info

    Perks & Benefits:
    • Headquarters in the heart of the city, at Unirii Square;
    • Internal & external training;
    • Health and well-being in house programs;
    • Daily catered lunch;
    • Private healthcare and dental care discounts;
    • We hold team building activities and office parties throughout the year;
    • Extra vacation days with every year inside the company;
    • You will be part of a young and pleasant work environment;
    • We lighten up our workplace with an entertainment corner;
    • An ever-growing library (online & offline);
    • Our very own gym.