IT Helpdesk Officer
This job is no longer active!View all jobs EveryMatrix activeView all jobs IT Helpdesk Officer active on Hipo.roView all jobs IT Hardware active on Hipo.roView all jobs IT Software active on Hipo.ro |
Employer: | EveryMatrix |
Domain: |
|
Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
|
Updated at: | 23.12.2018 |
Remote work: | On-site |
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.
• Working knowledge of information technology infrastructure including:
• Various operating systems Windows 7,8, Linux
• Networking: TCP/IP, wired and wireless networks configuration, VPNs
• PC Hardware configuration & diagnostic
• Network peripherals: multifunctional printers, scanners etc.
• Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 etc.
• Services: Antivirus Software, Windows Active Directory, WSUS
• Formal Training and experience in a recognized Service Delivery model (i.e. ITIL) will be considered an advantage
• Previous Experience with an ITSM Service Desk Solution will be considered an advantage
• Strong internal customer orientation
• Strong improvement orientation
• Strong process orientation
• Proven project management skills utilizing tools and established methodologies
• Excellent oral and written communication and analytical skills required
Studies:
Computer Science, Electronics or similar
Desired certifications:
ITIL v3 certified
• Should have outstanding organization and communication skills
• Ensures that Support Services meet (or exceed) internally prescribed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
• Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance.
• Creates a customer-centric culture for all areas of responsibility and the IT department as a whole.
Perks & Benefits:
• Headquarters in the heart of the city, at Unirii Square;
• Internal & external training;
• Health and well-being in house programs;
• Daily catered lunch;
• Private healthcare and dental care discounts;
• We hold team building activities and office parties throughout the year;
• Extra vacation days with every year inside the company;
• You will be part of a young and pleasant work environment;
• We lighten up our workplace with an entertainment corner;
• An ever-growing library (online & offline);
• Our very own gym.
Job-uri similare care te-ar putea interesa: |
|
---|---|
Project Management Officer (PMO) BUCURESTI, | |
Data Governance Officer BUCURESTI, | |
HelpDesk IT BUCURESTI, | |
Vezi job-uri similare (11) |
Raporteaza eroarea la