IT Helpdesk Officer

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Employer: EveryMatrix
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.12.2018
    Remote work: On-site
    Short company description

    EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

    Requirements

    • Working knowledge of information technology infrastructure including:
    • Various operating systems Windows 7,8, Linux
    • Networking: TCP/IP, wired and wireless networks configuration, VPNs
    • PC Hardware configuration & diagnostic
    • Network peripherals: multifunctional printers, scanners etc.
    • Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 etc.
    • Services: Antivirus Software, Windows Active Directory, WSUS
    • Formal Training and experience in a recognized Service Delivery model (i.e. ITIL) will be considered an advantage
    • Previous Experience with an ITSM Service Desk Solution will be considered an advantage
    • Strong internal customer orientation
    • Strong improvement orientation
    • Strong process orientation
    • Proven project management skills utilizing tools and established methodologies
    • Excellent oral and written communication and analytical skills required

    Studies:
    Computer Science, Electronics or similar

    Desired certifications:
    ITIL v3 certified

    Responsibilities

    • Should have outstanding organization and communication skills
    • Ensures that Support Services meet (or exceed) internally prescribed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
    • Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance.
    • Creates a customer-centric culture for all areas of responsibility and the IT department as a whole.

    Other info

    Perks & Benefits:
    • Headquarters in the heart of the city, at Unirii Square;
    • Internal & external training;
    • Health and well-being in house programs;
    • Daily catered lunch;
    • Private healthcare and dental care discounts;
    • We hold team building activities and office parties throughout the year;
    • Extra vacation days with every year inside the company;
    • You will be part of a young and pleasant work environment;
    • We lighten up our workplace with an entertainment corner;
    • An ever-growing library (online & offline);
    • Our very own gym.

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