Collection Agent-French

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Employer: AtkinsRéalis
Domain:
  • Banks - Financial Institutions
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 22.12.2018
    Remote work: On-site
    Short company description

    Oamenii sunt centrul organizației noastre și tot ceea ce construim este realizat datorită dedicării lor. Astfel, este firesc să avem grijă de ei și să îi sprijinim să ajungă acolo unde le este bine. Comunicarea eficientă și transparentă este baza, știm că nici o relație de încredere nu se ridică și nu se întreține altfel. Oferim resursele necesare învățării, provocăm oamenii să vrea mai mult de la ei și de la jobul lor și le oferim un mediu de lucru sigur și plăcut. Colegii sunt de milioane, echipele la fel, iar taskurile de zi cu zi, deși uneori vin cu provocări, își găsesc rezolvarea mai ușor.

    Requirements

    Requirements
    › Proficiency in French and/or English
    › Experience in the credit and collections field (would be a plus)
    › Excellent communication skills
    › Experience in customer service related tasks is a plus
    › Knowledge of Order-to-Cash process is a plus
    › Excellent knowledge of Microsoft Office Suite
    › Basic knowledge of Oracle or another ERP system is a plus
    › University Degree (studies in Economics is plus) or relevant work experience

    Capabilities and qualifications
    › Strong problem-solving skills
    › Excellent communication skills
    › Strong team player
    › Result and customer service oriented
    › Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
    › Attention to details paired with good analytical abilities
    › Work experience in a shared services, process driven or service center environment is a plus

    Responsibilities

    This role is an exciting career opportunity for those of you who are fluent in English and/or in French and who aim at fully exploit their communication and analytical skills. As a Collection Agent you will be responsible for collecting outstanding amounts on client invoices, building and maintaining a relationship with the SNC-Lavalin’s clients in your portfolio and providing internal and external support related to the Account Receivables process. You will be also communicating frequently with project teams (cost controllers and project managers) as well, with Business Unit Controllers, in order to address and solve all outstanding invoices, including handling delinquent accounts.

    To succeed in this role, you will need to develop deep knowledge of the Accounts Receivables process, be customer oriented and like problem solving. Your analytical skills, attention to details and abilities to stay organized will be highly appreciated and will help you excel in this role. This job requires direct communication with various stakeholders: clients, internal stakeholders (project managers or colleagues from different departments). Therefore, strong communication skills are required.

    Even if some prior experience will be considered as a plus, the position is also a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.

    The Collection Agent is part of the Business Process Management Team of SNC-Lavalin’s Finance Shared Services Centre based in Bucharest.

    Responsibilities

    › Accurate execution of collection related tasks, working procedures and strategy
    › Perform client account reconciliations
    › Perform root cause analisys, identify issues/gaps and provide resolutions
    › Constantly communicate with clients in the portfolio, project teams and other FSSC departments interrelated to Accounts Receivable process
    › Identify areas where process / system improvements are needed
    › Share knowledge by contributing to the creation/update of team procedures and documentation.
    › Perform other tasks related to Resolution & Inquiry activities


    Other info

    Our offer towards work-life balance
    › Direct contract with SNC-Lavalin
    › Motivational financial package & flexible benefits
    › Team activities, team-building events, Fun@Work
    › Employees Wellness Program – fresh fruits, free coffee and tea, chair message, employee wellness rooms
    › Learning and Development programs, Career opportunities
    › CSR & Sport activities
    › Open and dynamic work environment
    › Flexible working schedule organized in 2 shifts: 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday
    *8 mandatory evening shifts per month, with the possibility to extend to a maximum of 10 evening shifts per month (bonus after the 6th evening shift).

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