Customer relationship officer with Italian

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Employer: Randstad România
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 25.01.2019
    Remote work: On-site
    Short company description

    Randstad este lider global în recrutare și gestionare de personal. Încă din 2016, suntem prezenți pe piața din România, în București și în Slatina. Având un număr de peste 130 de consultanți, peste 300 de clienți activi și minim 3000 de angajări pe an, contribuim la evoluția pieței muncii din România și ne apropiem de obiectivul nostru global de a impacta pozitiv viața profesională a oamenilor care au nevoie de un loc de muncă până în 2030.

    Requirements

    Randstad is hiring Customer Relationship Officers with Italian and English for the Automotive leader industry in repair of hailed damaged vehicles.

    Customer Relationship Officers are excellent communicators with great interpersonal skills. They must successfully balance the needs of customers with the best interests of the company.

    Candidates capable of the following draw attention from employers:

    - attending to detail;
    - analyzing problems in order to come up with resolutions;
    - caring about customers, whose happiness can make or break a company;
    - following through so customers know their concerns are taken seriously;
    - maintain updated knowledge of all company services in order to provide adequate education to customers;
    - field incoming phone calls and respond to emails from customers;
    - answer customer questions and provide information to resolve any issues;
    - offers support to their colleagues (technicians);
    - foster and maintain relationships with customers and partners.

    Responsibilities

    - high school diploma or equivalent;
    - 6+ months of experience in a customer service-related role;
    - excellent written and verbal communication skills;
    - ability to foster and maintain relationships;
    - organizational skills with the ability to manage numerous projects and priorities at once;
    - positive and service-oriented attitude;
    - ability to thrive in a fast-paced and sometimes high-pressure environment;
    - basic computer skills and excellent phone disposition;
    - willingness to work independently or as part of a team;
    - advanced Italian and medium English language skills.

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