Customer Service Representative – German speaker
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Avira, a company with over 100 million customers and more than 500 employees, is a worldwide leading supplier of self-developed security solutions for professional and private use. With more than 25 years of experience, the company is a pioneer in its field.Cerinte
For this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via e-mails support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.
To maintain our strong brand presence and market leadership, we seek customer focus driven professionals with business acumen, world-class hard-skills and a passion for building exceptional service experience at scale. Our goal is to deliver an unsurpassed Customer Experience to our global user community 24x7.
We believe that empowered, self-motivated teams can accomplish huge things.
Knowledge, Skills, and Abilities:
Technical (IT) Education is a plus
Call centre/customer service experience
Help desk procedures
Excellent aptitude for technical troubleshooting and problem solving
Microsoft office applications
Good knowledge on OSX
Knowledge of computer software and hardware
Enthusiasm for passing on technical knowledge and experience
Excellent product and general technical knowledge
Ability to work unsupervised
Good to Very good communication skills (oral/written) in German and English
Keyboard skills: accurate and relatively swift typing
Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint.
Basic complaint and conflict resolution skills.
Provide 1st level trouble-shooting
Provide pre-sales information about our products
Support customers in the optimal usage of our products
Communicate via e-mail