Customer Service Representative with Serbian
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Mellon Romania, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2001 in Bucharest. Our offering consists of specialized technological solutions and value added services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.Cerinte
• Very good verbal and written Serbian language communication skills; English is an advantage;
• Degree in IT or other related technical field
• High customer and service orientation
• Good problem-solving skills and focus on quality
• Good interpersonal and customer care skills
• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Follow standard processes and procedures
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Multinational working environment
• Competitive compensation
• A people-oriented organization which fosters professional growth
• Training and development opportunities