Suport tehnic cu limba franceza

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

 B2B Tech Support Profile, French C1 and English B1/B2
 Software/Cloud or similar work preferred
 Ability to efficiently manage direct customer contact via phone and email
 Ability to analyze log files
 Ability to follow pre-defined troubleshooting scenarios
 Ability to think systematically about troubleshooting tech issues

• Take ownership of cases from Pod queue when has spare capacity available
• Own customer relationship and interaction for cases, be single point of contact for customer
• Collect missing information needed to scope, resolve, or reproduce case
• Follow troubleshooting scenarios to scope, resolve, or reproduce cases
• Ask EESME/Pod EE for assistance when not able to scope/solve a case efficiently due to lack of skills, tools, or permissions
• Decide when to escalate an owned case out of Pod (after consulting Pod Escalation Engineer if unsure about decision)
• Create escalation tickets and monitor / follow up on issue until case can be closed
• Log reasons for owned cases that have not been closed in <1 day