Suport tehnic cu limba franceza

Angajator: SalesConsulting
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Cluj Napoca
  • Actualizat la: 13.12.2018
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

     B2B Tech Support Profile, French C1 and English B1/B2
     Software/Cloud or similar work preferred
     Ability to efficiently manage direct customer contact via phone and email
     Ability to analyze log files
     Ability to follow pre-defined troubleshooting scenarios
     Ability to think systematically about troubleshooting tech issues

    Responsabilitati

    • Take ownership of cases from Pod queue when has spare capacity available
    • Own customer relationship and interaction for cases, be single point of contact for customer
    • Collect missing information needed to scope, resolve, or reproduce case
    • Follow troubleshooting scenarios to scope, resolve, or reproduce cases
    • Ask EESME/Pod EE for assistance when not able to scope/solve a case efficiently due to lack of skills, tools, or permissions
    • Decide when to escalate an owned case out of Pod (after consulting Pod Escalation Engineer if unsure about decision)
    • Create escalation tickets and monitor / follow up on issue until case can be closed
    • Log reasons for owned cases that have not been closed in <1 day