French Customer Support Agent
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What we’re looking for
Must have excellent verbal and written communication skills French
• As the main language used in the company is English, English fluency is also essential
• Must have a strong work ethic and demonstrate fast assimilation to training
• Must have unwavering integrity
• Must value diversity and be inherently respectful
• Good knowledge of Windows operating systems
• Ability to work as part of a team
• Customer service/call center experience preferred
What you’ll be doing
• Identifying software and hardware issues, also user training issues and communicating this distinction of the three to customers and giving them solutions
• Identifying trends in customer problems and provide clear feedback based on independent testing
• Performing creation, editing, and maintenance of client accounts using company-provided software tools
• Assisting customers with application installations; configurations; installation of software updates and patches
• Provide support via email for inbound customer contacts seeking technical assistance and billing queries
• Carry out research to troubleshoot customers’ technical problems
• Research new resolutions for addition to knowledge database
• Perform any other duties related to technical support as and when required
• Ensure that client escalation procedures are adhered to
• Responsible for providing exhaustive and complete troubleshooting before escalation
• Any other reasonable duties as directed by line manager
Pole To Win's core values are imbued across our global organization: Reinforced by our actions and our attitudes. Echoed throughout our approach to our operations and our clients. Exemplified by our culture, and most of all, our people. We build people and their careers. We actively turn to team mates for counsel, inspiration, and diverse perspectives. Relationships are built on mutual respect. Personal and professional integrity is our guiding principle. We are honest, authentic, transparent, and ethically sound.
Our primary goal is to advance our clients' businesses and their customers' satisfaction. We set the bar for generating imaginative and effective solutions for the most challenging problems. We move with speed and agility. We love what we do. We have unwavering loyalty to our DNA, our culture, our values, and ourselves.