Forensic Customer Support with French

Voted the Most Desired Employer in Romania, in the Financial Services Industry, five consecutive times, in the Catalyst surveys, Deloitte Romania provides services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes as well as technology services, through 2,000 professionals. The Regional Audit Delivery Center (RADC) provides Audit services to various Country Member Firms from Deloitte Central Europe and to their clients. The Tax & Legal Delivery Center (TLDC) offers services focused on 5 service lines: GES (Global Employer Services), Business Tax, Global Tax Center Europe, Global Trade Advisory (GTA) and Legal Center of Excellence (CoE).
Worldwide, Deloitte serves four out of five Fortune Global 500 companies through a globally connected network of member firms in more than 150 countries and territories, with over 330,000 professionals. The organization is recognized among “World’s Best Workplaces™” by Great Place to Work® and Fortune and among “World’s Most Attractive Employers”, by Universum, according to 2020 surveys.

We believe that innovation comes from contrasting disciplines, backgrounds and cultural perspectives and that the innovative solutions our people deliver have to always make an impact that matters. We celebrate individual strengths and we prioritize our people’s well-being.

You bring the ambition, we’ll provide the opportunities.

University Degree, or students in their final year of university, Masters students;

Excellent knowledge of English – able to communicate fluently and to write reports in English;

Knowledge of at least one of the following languages – Italian, French, Spanish, Portuguese, German, Dutch, Polish, Czech, Hungarian, Bulgarian and Russian – advanced reading, writing and speaking skills;

Superior listening and verbal communication skills, candidates will need to build rapport with the callers in an empathic manner and remain calm under pressure;

Demonstrate personal integrity, ethical behavior and ability to maintain a high level of confidentiality;

Strong written communication skills, can document and present information in a concise and objective manner;

Ability to think critically, demonstrate strong common sense, and a superior ability to interview people from a broad range of backgrounds

Flexibility to work in shifts, including night shifts;

Excellent knowledge of Microsoft Office products and other computer applications;

Ability to quickly master new tasks and to work on multiple assignments;

Attention to detail and able to deal with sensitive information;

Previous experience in a customer support role will be a plus.

Scope and Nature of the role:


The main role involves receiving, assessing and managing the response to phone calls, emails and web reports from various sources received on Deloitte Forensic’s confidential Whistleblower Hotline service SafeSpace™. The operator solicits and records the essential information, considering the sensitive nature of the calls and information provided.

Additionally, the operator will participate in conducting background searches on a number of targets by consulting various sources and effectively reporting the findings following the procedures and policies in place.

The ideal candidate will need to manifest an interest in developing a career in the area of forensic and compliance.


The main responsibilities shall include:

Manage and process inbound calls, emails and web reports in a timely manner;

Interview callers during telephone calls and provide appropriate assistance for listening and gathering information related to fraud, ethic issues and other misconduct;

Collect information from callers and document in an accurate manner compliant with policies and procedures;

Write narrative reports to effectively translate into forensic evidence the results of the interviews or received emails;

Perform background check assessment, analyze, interpret and report the findings as per the methodology in place;

Support Forensic team in analysis and assessment pending investigation derived from the reported cases, should it be necessary;

Meet personal/team qualitative and quantitative targets;

Participate in other projects as requested

Deloitte Forensic helps organisations manage the risks and vulnerabilities associated with corruption, fraud, and other financial crime and commercial threats. We have in-depth experience assisting clients with resolving critical and complex issues and turning them into opportunities for resilience and long-term advantage.

To enable us to pursue and deliver on both current and future opportunities in Romania, we are seeking Forensic Operators for our Bucharest-based team.