Cloud Application Ops Engineer

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

ITIL Service Operations or Release, Control, and Validation certification
2-4 years of experience using Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3]).
Knowledge and understanding of software architecture principles as apply to solutions and application architectures, specifically for portals, websites, and systems integration projects.
Relational database expertise such as Oracle, MS Sql Server, etc. preferred
Service Oriented architecture and web services integration (SOAP, WSDL, REST) preferred
Knowledge of LDAP/Active Directory, and relevant IT architecture experience

Your deliverables will include, but are not limited to, the following:

Receives specifications from the IT department and delivers a product/release that meets the needs presented. Creates Requirements Definitions, and Technical Specifications Documentation
Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team.
Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support.
Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases providing advice for interfacing monitoring services.
Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to the system. Ensures all assigned project tasks required for the implementation of the system are completed on schedule.
Updates & maintains a comprehensive testing protocol for the system instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
Logs technical support incidents, problems, and requests into the system. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
Escalates performance issues, unresolvable incidents and service interruptions to technical support. Creates and updates incident records in the system’s tracking system.
Install, maintain, configure/reconfigure, and support hosted system instances, production, and non-production
Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the system roadmap