Customer Care Representative with French and Italian

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

- Fluency in French, Italian and English
- Diploma / Degree holder or pursuing Bachelor Degree Courses
- At least 6 months of experience in Customer Care/ Support Service/Translations/Customer Assistance
- Good communication skills (both written and verbal)
- Computer literacy (MS Office, Internet, ticketing systems)
- Customer service oriented
- Effective at problem solving (customer centricity skills);
- Previous experience with medical devices would represent an advantage;

This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

Main responsibilities:
- Acting as first point of contact for customer service via email and phone
- Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
- Introducing the requests in customer's systems or internal applications.
- Answering to technical questions related to medical equipments
- Completing the requests regarding the products replacements as per the client needs
- Processing specific reports regarding the day-to-day activity
- Participating actively with process improvement ideas

• Benefits:

- Opportunity to work in a fast growing company and in a multinational environment
- Opportunity to grow in the organization and build a successful career path
- Relocation assistance
- Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
- Personal and professional development through a variety of training programs (hard/soft skills);