Customer Service Representative - German or French

Angajator: ManpowerGroup Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Cluj Napoca
  • Actualizat la: 19.11.2018
    Scurta descriere a companiei

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Cerinte

    -B2B Tech Support Profile, German C1 and English B1/B2 or French C1 and English B1/B2
    -Microsoft/Software/Cloud or similar work preferred
    -Ability to efficiently manage direct customer contact via phone and email
    -Ability to analyze log files
    -Ability to follow pre-defined troubleshooting scenarios
    -Ability to think systematically about troubleshooting tech issues

    Responsabilitati

    -Take ownership of cases from Pod queue when has spare capacity available
    -Own customer relationship and interaction for cases, be single point of contact for customer
    -Collect missing information needed to scope, resolve, or reproduce case
    -Follow troubleshooting scenarios to scope, resolve, or reproduce cases
    -Ask EESME/Pod EE for assistance when not able to scope/solve a case efficiently due to lack of skills, tools, or permissions
    -Decide when to escalate an owned case out of Pod (after consulting Pod Escalation ---Engineer if unsure about decision)
    -Create escalation tickets and monitor / follow up on issue until case can be closed
    -Log reasons for owned cases that have not been closed in

    Alte informatii


    -Fixed salary + monthly performance bonus
    -Lunch vouchers & Easter gift vouchers
    -Full private medical insurance
    -Online library access for passionate book readers
    -Various discounts for gym classes & other recreational activities
    -Biannual fixed bonuses based on seniority within company