L2 Support

Employer: ALTEN Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.11.2018
    Short company description

    ALTEN Romania, a subsidiary of ALTEN Group – with a unique position as a European Leader in IT & Engineering Consulting, was established in 2006 in Bucharest, with the aim to provide technical consulting for the customers of this specific market. Since its inception, the company grew and now has offices in Bucharest, Timisoara, Sibiu and Cluj-Napoca.
    Through its team of over 300 specialists in software development, business analysis, business intelligence, PMO, Project Management, testing, technical support, automotive and aerospace engineering, ALTEN Romania is providing specialized services, both on the local and international markets in business sectors such as: aerospace, automotive, finances, pharmaceutics and telecom.
    ALTEN Romania has a technical team of consultants and experts in engineering specialized in CATIA V5, NewPDM, SolidWorks, Matlab/Simulink, HIL, Autosar and others, while the IT Division has precise specializations like: Java, .NET, PHP, C#, C++, SIEBEL, Informatica PowerCenter, Cognos, MS BI and Oracle BI, BSCS and more.

    Requirements

    Basic knowledge of SQL Databases
    SAP Basic Knowledge
    Good customer interaction skills
    Experience of problem solving, analytical skills and ability to multi-task.
    Demonstrate experience of being proactive, independent and being able to work effectively within teams.
    Attention to details.
    Organizational skills

    Responsibilities

    Managing tickets and providing functional support to teams within the organization and to external clients when required, for the production environment and the Internal Consoles applied to CMX GO.
    Monitoring and identifying performance and application issues like api error messages, integration of messages btw CMX GO, Azure Database and SAP, software errors.
    Properly escalate unresolved issues to the development team for code amendment, bugs, system errors by creating requests in JIRA and follow up with customers.
    Managing production incidents through to resolution coordinating with other members of the team as appropriate
    Providing direct assistance to users to reset password, guidance for settings or new features
    Using SAP and SQL queries to interrogate AZURE Databases for checking the reported issues and support the troubleshooting process performed by the technical team
    Continuously updating the professional knowledge by participating in weekly meetings with functional and technical teams and joining webcasts or knowledge transfer sessions.