L2 Support

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Employer: ALTEN Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.02.2019
    Short company description

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Requirements

    Basic knowledge of SQL Databases
    SAP Basic Knowledge
    Good customer interaction skills
    Experience of problem solving, analytical skills and ability to multi-task.
    Demonstrate experience of being proactive, independent and being able to work effectively within teams.
    Attention to details.
    Organizational skills

    Responsibilities

    Managing tickets and providing functional support to teams within the organization and to external clients when required, for the production environment and the Internal Consoles applied to CMX GO.
    Monitoring and identifying performance and application issues like api error messages, integration of messages btw CMX GO, Azure Database and SAP, software errors.
    Properly escalate unresolved issues to the development team for code amendment, bugs, system errors by creating requests in JIRA and follow up with customers.
    Managing production incidents through to resolution coordinating with other members of the team as appropriate
    Providing direct assistance to users to reset password, guidance for settings or new features
    Using SAP and SQL queries to interrogate AZURE Databases for checking the reported issues and support the troubleshooting process performed by the technical team
    Continuously updating the professional knowledge by participating in weekly meetings with functional and technical teams and joining webcasts or knowledge transfer sessions.