Service Description Documentation Analyst with English

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Employer: I.FUTURE
Domain:
  • Administrative Assistance
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.11.2018
    Remote work: On-site
    Short company description

    IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

    The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

    Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

    Requirements

    • Technical understanding of IT systems and processes; • Basic understanding of Service Level Agreements;
    • Willingness to perform operational tasks in writing, copying and proof-reading technical documents;
    • Ideally experience in project work;
    • University degree, preferably in with focus in Information Technology (e.g. MBA, MSc);
    • Relevant experience and demonstrated excellence, preferably in IT-system documentation or related projects;
    • Very good MS office skills;
    • Fluent English;

    Responsibilities

    • Change all existing Service Descriptions from the different old formats to the latest template (copy/paste with functional understanding);
    • Identify major gaps in the service descriptions of specific services;
    • Assure that the Service Descriptions of Allianz Technology Services globally are in line with the respective rules and regulations, documentation standards and process requirements;
    • Close alignment with the different Service Owners, incl. partially also technical discussions on service content and service level specifications;
    • Support the implementation project for integration the service descriptions in Service Now from functional view.

    Other info

    Benefits

    Health and Well-being:
    • Kinetotherapy Room and Corporate Massage;
    • Weekly Fruit Day;
    • WorldClass Gym Discounts.

    Personal and professional development:
    • Complete training curricula available (tailored courses);
    • German Language Courses for any level;
    • All you can read with Bookster!

    Extra Perks:
    • Work from Home Option available;
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!

    Attractive compensation package:
    • Fixed salary compensation along with rewards & incentives performance-related bonus scheme;
    • Meal and Gift Tickets.

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