Collections Officer with German

Employer: I.FUTURE
Domain:
  • Insurances - Financial Intermediaries
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 14.11.2018
    Short company description

    IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

    The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

    Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

    Requirements

    • University Degree;
    • Fluency in English and German;
    • Query Resolution and understand Query raised by customer;
    • Customer management skills;
    • Ability to handle client on one-on-one basis, via e-mails and calls;
    • Energetic, self-motivated with ability to work both independently and as part of a team;
    • Accurate, logical thinker;
    • Communicative and willingness to learn;

    Responsibilities

    • Completes the entire cycle of activities related to daily assignments, coordinating with the Account Manager to ensure customer satisfaction while respecting Risk Management policies;
    • Monitors current positions by performing sounding activities related to outstanding debt;
    • Monitors past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department;
    • Works closely with Cash Application team to ensure correct matching of payments;
    • Receives requirements to perform changes to the customer database;
    • Creates customized customer statements and sends them to customers;
    • Follows up with customers, requests for payments and investigates the reasons for non-payments;
    • Follow-up on accounts and payments;
    • Communicates with internal and external customers;