Technical Support - English/French/German/Spanish

Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.12.2018
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Cerinte

    Minimum 6 months experience in Customer Service
    Advanced in English and one of the following languages: French/German/Spanish
    Travel industry background is a plus
    Experience within service desk environment is desirable
    Familiarity / capability to rapidly acquire troubleshooting skills
    Ownership and commitment to problem resolution
    Ability to work well under pressure
    Client oriented, flexible, patient
    Excellent written communication skills
    Good organizational skills

    Responsabilitati

    To provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
    Answer all inbound contacts through calls, Web, e-mail and chat
    Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfillment (in particular airline ticketing)
    Provide assistance on applications or platforms which client may own or develop
    Provide frontline technical support such as investigating connectivity issues with client systems
    Provide Extended Services Desk support: software installation or non-standard configurations
    Provide required support via outbound activities such as Team Viewer and Outbound Calls
    Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services

    Alte informatii

    Benefits:

    Opportunity to work in a fast growing company and in a multinational environment
    Opportunity to grow in the organization and build a successful career path
    Relocation assistance
    Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    Personal and professional development through a variety of training programs (hard/soft skills)