L2 Support (SQL, SAP)

Employer: Yoursoft Alternative
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.11.2018
    Short company description

    Yoursoft Alternative is a fast growing and dynamic company that activates in the IT field from 2009.
    Join our team of IT professionals by applying to the position that we have open.
    You can also apply by sending your resume to the following email address: office@yoursoftalternative.com

    Requirements

    Managing tickets and providing functional support to teams within the organization and to external clients when required, for the production environment and the Internal Consoles applied to CMX GO.
    Monitoring and identifying performance and application issues like api error messages, integration of messages btw CMX GO, Azure Database and SAP, software errors.
    Properly escalate unresolved issues to the development team for code amendment, bugs, system errors by creating requests in JIRA and follow up with customers.
    Managing production incidents through to resolution coordinating with other members of the team as appropriate
    Providing direct assistance to users to reset password, guidance for settings or new features
    Using SAP and SQL queries to interrogate AZURE Databases for checking the reported issues and support the troubleshooting process performed by the technical team
    Continuously updating the professional knowledge by participating in weekly meetings with functional and technical teams and joining webcasts or knowledge transfer sessions.

    Responsibilities

    Basic knowledge of SQL Databases
    SAP Basic Knowledge
    Good customer interaction skills
    Experience of problem solving, analytical skills and ability to multi-task.
    Demonstrate experience of being proactive, independent and being able to work effectively within teams.
    Attention to details.
    Organizational skills