Customer Service Assistant with English

Employer: Honeywell
Domain:
  • Others
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Ploiesti
  • Updated at: 14.11.2018
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Qualifications:
    • Minimum college graduate: Bachelor degree preferred
    • Minimum 1 year experience in Customer Support
    • English – advanced level
    • Another language (or several others) depending on the countries they interact with
    • Detailed oriented, very good communication skills, good organizer, team work, multitasking

    Responsibilities

    • Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations, renewals;
    • Initiate, get approvals (if necessary) and complete billing related to contracts
    • Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);
    • Perform business reporting based on business requirements, following the required frequency
    • RQB - reactive quoted: creation, re-creation, additions and deductions, full or partial billing Process standard parts requests and other associated tasks (changes in material settings, extensions, replacements)
    • Records and modifies internal purchase requests according to business requirements (direct and indirect purchase)
    • Creates Field Citrix work order (field operational planning)
    • Operates changes according to process requirements in various existing records
    • Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses root causes,
    • Handles customer configuration requests (creating, modifying, extending and creating links)
    • Initiate, get approvals (if necessary) and complete billing activities related to T & M - time and materials repairs
    • Creating project structures, always taking into account the need for different cost allocations (including changes, creation of new activities, and the "finalized" technical setting)
    • Registration of project sales orders based on estimated figures, documented customer requirements and discussions with the Project Manager.
    • Process changes in project structures or orders, depending on received requests
    • Process direct purchase requests as instructed by the project manager
    • It carries out project billing activities, including dispute resolution activities

    Other info

    What we offer:

    • Competitive salary and an attractive benefits package
    • Extensive training programs
    • Career growth opportunities
    • Experienced leaders to support your professional development
    • Dynamic and international work environment