Technical Support Engineer - PTC Integrity
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PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.Requirements
o Objective, concise and customer facing Communication skills
o Organizational and Time management skills
o Experience with platforms like Windows/Unix/Linux
o Basic Networking or DB knowledge (or both)
o Basic knowledge of coding (i.e. HTML, XML, Java, Java script, C#, Perl, etc.)
o Fluent English is mandatory.
Being a Technical Support Engineer allows you to use the full breadth of your technical knowledge and skills. This is not your average technical support position! As a member of the Integrity Technical Support team, you will provide technical support for our enterprise solution, Integrity, to customers, prospects, partners and consultants.
To join the team, you must be comfortable in a technical environment and be able to discuss complex product behavior/features with customers and possess a demonstrated ability to analyze and solve problems. There are also account management duties involved with this role; proven communication and organizational skills are a must.
You will be able to consult on installation and implementation issues, recommend improvements, and contribute to product development based on your direct customer interaction. Other possibilities include opportunity to write scripts, test product functionality, as well as option travel to customer sites (not required).
You will work as a member of a global team providing support to PTC’s largest and most strategic customers on PTC Integrity®-based systems.
As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients. You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.