Technical Support Engineer - PTC Integrity

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Employer: PTC
Domain:
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.03.2019
    Remote work: On-site
    Short company description

    About PTC (NASDAQ: PTC)​

    PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

    Requirements

    o Objective, concise and customer facing Communication skills
    o Organizational and Time management skills
    o Experience with platforms like Windows/Unix/Linux
    o Basic Networking or DB knowledge (or both)
    o Basic knowledge of coding (i.e. HTML, XML, Java, Java script, C#, Perl, etc.)
    o Fluent English is mandatory.

    Responsibilities

    Your Impact:

    Being a Technical Support Engineer allows you to use the full breadth of your technical knowledge and skills. This is not your average technical support position! As a member of the Integrity Technical Support team, you will provide technical support for our enterprise solution, Integrity, to customers, prospects, partners and consultants.

    Your Day-To-Day:

    To join the team, you must be comfortable in a technical environment and be able to discuss complex product behavior/features with customers and possess a demonstrated ability to analyze and solve problems. There are also account management duties involved with this role; proven communication and organizational skills are a must.

    You will be able to consult on installation and implementation issues, recommend improvements, and contribute to product development based on your direct customer interaction. Other possibilities include opportunity to write scripts, test product functionality, as well as option travel to customer sites (not required).

    Other info

    Your Team:

    You will work as a member of a global team providing support to PTC’s largest and most strategic customers on PTC Integrity®-based systems.
    As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients. You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.

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