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Junior IT Support
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Employer: | confidential |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 06.12.2018 |
Remote work: | On-site |
• Advanced verbal & written English skills;
• At least 6 months experience in IT Support;
• Good Windows 7 and Windows 10 OS and MS Office knowledge;
• Experience with using and troubleshooting Outlook 2016 within a network environment (permissions, calendar sharing, delegation);
• Good Windows architecture knowledge (Including Basic User & Security Group Active Directory administration);
• Good Knowledge of Dell and HP Desktop hardware;
• Good Knowledge of Mobile Communications;
• Good Antivirus usage and malware removal knowledge;
• Basic Windows OS Server knowledge;
• Understanding of Video Conferencing;
• Understanding of VoIP setup and infrastructure;
• Understanding of VPN technology (PPT, MS DUN, Cisco VPN, Juniper, etc);
• Understanding of Routing, Switching technology and topology;
• Understanding of a ticketing system (IT support management system);
• Nice to have knowledge of: MS Exchange, Citrix, MS IIS, ITIL V2/3 Foundation, CCNA;
• Communication skills: Be able to periodically and proficiently communicate using all type of technical communication tools available (phones, emails, messaging, etc) with all type of users and colleagues in the organization
• Use, maintain and own all aspects surrounding incident management, change management or problem management throughout using the Service Desk tool adopted in the organization;
• Work closely with all backend team support teams in order to improve their investigation and resolve user’s issues;
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner;
• Install and configure operating system software, third-party system tools, database systems, applications and other software products supported by the IT Desktop team;
• Perform software upgrades and new software installation both pro-actively and in response to requests from users of systems;
• Assist other IT functional teams, helping them understand the local site infrastructure and user requirements;
• Help implement appropriate data access and security measures as agreed and approved within IT, including access control, audit, backup/restore and system rebuild & recovery processes, in order to safeguard data integrity and maximize availability of the local site;
• Enforce incident, change management and other compliance processes;
• Maintain appropriate documentation and inventory for IT environments, including an Asset Register and IT operating procedures;
• Perform any general IT support role as directed by Regional Support manager or other IT line management;
• To arrange for external technical support where problems cannot be resolved in house;
You will enjoy:
• A great office, a friendly atmosphere and a multinational environment. Teambuilding and Christmas party.
• Bonuses for your results
• Wide range of development and training options (including soft skills and language courses)
• Free coffee and fruits to keep you energized but also medical coverage
• Bookster and Benefits Online for you to enjoy your hobbies
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