IT Helpdesk(Bucharest)

Hootsuite is seeking a dynamic and eager IT newbie to be based in our Bucharest office and who has a passion for technology and possesses exemplary customer service skills. Your challenge, if you choose to accept it, will be to offer first line support to our 300+ EMEA based users across a number of offices, supporting voice and data networks in a predominantly Mac environment. You must have a positive disposition and a natural curiosity for solving IT challenges and problems.
 

Responsibilities:

• Providing 1st/2nd line support for Windows and MACs

• Manage help desk ticket queue

• Prioritize user requests and escalate critical issues to senior team members.

• Responsible for onboarding and offboarding of users

• Assist in documentation and policy creation

• Assist is ad-hoc projects

Required Skills & Experience:

• Minimum of 2+ years experience in IT support role

• Proven experience with help desk duties and a ticketing system

• Experience with MACs and Windows

• Working knowledge of Active Directory and G Suite

• Ability to troubleshoot and resolve VoIP issues

• Experience providing remote support

• A basic understanding of networking, including configurations and experience troubleshooting wifi issues

• Excellent communication and people skills

• Good analytical and problem solving skills

Bonus Assets:

• Apple certified

• BSc/BA in IT/Computer Science or relevant field