Contact Centre Solution Designer

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

• One or more of the following industry leading certifications:
-Avaya ACIS/ACSS/ACSE
-Cisco CCNP Voice/CCIE
-TOGAF 9
• Experience acting as Subject Matter Expert in Avaya UC & Contact Centre solutions across different Software Versions, as well as Cisco HCS –CC and real life demonstrable work expertise in designing large scale complex Contact Centre Solutions and implementations;
• Proven experience / success in virtual team management with strong verbal and written communications in front of customers and senior internal stakeholders;
• The individuals must possess strong analytical, conceptual and presentation skills, as well as the ability to engage in a Consultative Manner.

• The primary responsibility for this role is to provide customer-specific solution design activities during the Sales and Customer Engagement cycle that help to build and shape a compelling business proposition, delivering tangible business value and a return on investment;
• This will mean being accountable for the overall Contact Centre Proposition throughout a consultative engagement. The will mean defining the overall functional and non-functional requirements, the proposed solution Architecture, and working across multi-functional teams and stakeholders both externally and internally to define the end to end Operational Model;
• Following the Governance Process, deal design quality and stakeholder’s feedback survey.

Benefits:
• Interesting salary conditions
• Undetermined period of contract
• Career plan (professional, academic and financial)
• Medical insurance
• Official trainings and certifications
• English, French, soft skills trainings
• Lunch tickets
• Yearly professional evaluation
• Financial benefits based in the company partnerships
• Professional and friendly working environment.