IT Support with French
Acest job nu mai este activ!Vezi toate job-urile HR 4 ALL active.Vezi toate job-urile IT Support with French active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Hardware active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | HR 4 ALL |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 30.01.2019 |
Remote work: | On-site |
Suntem o agentie de recrutare, oferind servicii atât angajatorilor cât și persoanelor aflate în căutarea unui loc de muncă.
Cerinte
Language skills:
French - C1
English - B1
Technical skills: nice to have
basic knowledge about software and hardware
basic network troubleshooting
basic application troubleshooting
knowledge about office products
Proven experience in customer support role will be an advantage.
L1 Activities:
* First point of contact for the customer’s employees
* Assigning of tickets to the responsible support groups
* Password management (AD, SAP, Alfa/TSO, Lotus Notes, Lotus Notes Web, Norkom)
* Training and troubleshooting for user programs (MS Office Suite, Internet Explorer, Google Chrome, PDF Creator, Lotus Notes, GoToMeeting)
* VPN-Connection/ Mobile Access Portal support
* Printers management (mapping, printer queue clearing, address book management, toner ordering, troubleshooting, creating of onsite support requests)
* Support for bank offices advertising screens (remote fix, checking of advertising content, mapping, creating of onsite support requests)
* Telephony support (landline phones, mobile phones)
* Support for branch bank officers on ATMs troubleshooting, sending of service requests to the external vendor technicians
* Hotline for ATM customers
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