Business Application Support with SQL

In Romania, Deutsche Telekom has set up a Shared Service Center in Bucharest & Timisoara - Deutsche Telekom Services Europe Romania (DTSE Romania), which delivers support function services such as HR, Accounting, Reporting and Finance, as well as IT support services for these lines of business, for the whole European Deutsche Telekom footprint since July 2013.

We are focused on:

· the best customer experiences

· delivering high quality services

· great working conditions

· growing with innovations

· continuously improving competitiveness through digitalization

Graduate degree in studies of business administration or information systems.
At least 1 year of practical experience for junior position and 3 years for senior position.
Business experience in controlling, accounting, management reporting.
Power user experience with management information systems / reporting systems.
Knowledge about the central key performance indicators used within a big company.
Ability to diagnose & address application issues.
Experience with atomized processes and robotics.
Language: fluent in English

Interface with reporting experts within the Record to Report department and with the internal clients / users to clearly understand the requests for the application in scope.
Integration of management requirements with the central Deutsche Telekom platforms (using standard software tools).
Act as 1st level support (hotline & mailbox) & 2nd level support for reporting system maintenance.
User Accounts administration for the systems in scope.
Ensure data accuracy & consistency and execute regular maintenance activities for system in scope.
Prepare and deliver ad-hoc requirements on Operational Coordinator Team Leader / Internal client’s demands.
Robotic Automation for processes where computer software drives existing enterprise application software in the same way that a user does.

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