Customer Service BackOffice Representative
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CHEP is the global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage.
We are hiring more than 11 000 fantastic and passionate people across the World ready for international development in fast-growing and diverse environment. In CHEP you can make a real impact on business, sharing your passion and being a part of a successful team.
What we look for:
BA Degree required
Ca. 1-2 years’ experience in sales & customer service in a B2B service company with excellent telephone manner
Experience in Customer Service Team environment, that solely focuses on investigating and analyzing data to resolve issues.
Experience in direct B2B customer liaising with strong sense of customer satisfaction
Ability to effectively handle and manage a high degree of multiple tasks
Excellent Excel and other MS Office programs knowledge
Fluent Romanian with fluent English
Professional & courteous response to all incoming calls/queries/complaints from customers in a timely manner and with high quality standard with regular follow-ups
Investigation and resolution of customer enquiries and complex issues with minimal delay.
On-boarding new customers including MyCHEP training and provide hyper care until the first invoice is issued
Maintaining customer relations and admin support to all customers via systems (MyCHEP), phone and email
Resolving credit, invoicing and pricing queries.
Perform joint customer visits with Account Managers if necessary
Actively work to understand CHEP’s business functions, systems and products to be able to provide first time query resolution and excellent service to customers
Provide analytical data and support on specific account queries and query findings
React positively to problems identified and undertake root-cause analysis
What we offer
Work in an international company providing innovative solutions for the optimization of the supply chain for industries such as consumer goods, fresh produce, beverage and automotive
Broad possibilities of professional and self-development
Friendly work atmosphere based on mutual trust and respect
Attractive salary with annual bonus upon objectives achievement.