Azure Subscription Management Support with Russian

Employer: Microsoft
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: temporary
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.11.2018
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more and apply.

    Requirements

    SOFT SKILLS
    Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
    Handle challenging and politically sensitive customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
    Excellent spoken and written Russian & English communication skills
    Demonstrable troubleshooting skills
    Cross-team collaboration
    Logical and critical thinking
    Passion for technology and customer support
    Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.

    EXPERIENCE
    At least 6 months - 1 year of Technical Support experience including experience in a customer facing or customer technical support role.

    EDUCATION/CERTIFICATION
    B.S. degree in Computer Science, MIS, business or equivalent
    MCSE, MCPD, or MCAD preferred

    LANGUAGE
    Fluency in Russian and English

    Responsibilities

    The Support Engineer (SE) is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft Azure platform.
    A commerce Support Engineer is knowledgeable in Microsoft Azure services, technologies, offerings and the Azure billing platform. The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone and email,; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Microsoft Azure architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-sensitive customer situations.

    Other info

    The opportunity for you is to be part of the evolution of Microsoft Azure and cloud support services, to be constantly challenged as the platform expands to provide broader capabilities to customers, support customers using a service rather than on-premise Microsoft products, and to work in collaboration with multiple Microsoft teams (operations, business groups, product groups, and engineering.)

    Contract for 1 year with the possibility of extension

    We are looking for someone who is a demonstrated lifetime learner and excited about taking on new challenges to be the face of Microsoft to our customers and work directly with our relevant groups to enhances the customer experience.