Cloud Integration Support Delivery Specialist

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

EXPERIENCE:
• Minimum of 2 years software support/ customer service experience with products on Unix (Linux, Solaris, AIX, or HPUX) and Windows platforms
• Preferred SOA background with a good understanding of Service Component Architecture and core SOA Design pattern
• Proven working experience in the following areas is a must: Web servers and application servers (ORACLE Weblogic, IBM Websphere, IIS, Apache, Tomcat)
• Prior experience in ORACLE SOA products (BPEL, BPM, OSB, SOACS, OIC) is considered a major plus

SKILLS:
• Proven success in contributing to a team-oriented environment
• Desire to work to one of IT leader industry
• Excellent verbal and written communication skills in English.
• Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events.
• Ability to troubleshoot issues involving platform performance under load.
• Ability to read and analyze network trace data in detail to understand and resolve inter server communication issues.
• Advanced customer support and communications skills.
• Ability to read and interpret programming languages at a code level (especially Java).
• Ability to learn new technologies quickly.
• Demonstrate strong troubleshooting and analytical problem solving skills.
• Able to multi-task and manage multiple technical issues reported by customers

EDUCATION:
• BS Degree in Computer Sciences or equivalent work experience.

DUTIES & RESPONSIBILITIES:
• Provide customer and systems support of SOA suite on-premise software, Oracle Integration Cloud, SOA CS
• Troubleshoot and analyze application servers and new technologies, with a focus on web servers and application servers (Oracle Weblogic, IBM Websphere, IIS, Apache, Tomcat), Windows and Unix system administration (Linux, Solaris, AIX, HP-UX), and Java Application Programming Interfaces (API’s).
• Interact remotely with customers, partners, and software developers to provide technical advice and assistance.
• Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
• Work with Sustaining Engineering in prioritizing and resolving issues of the highest technical and political severity.
• Have the ability to analyze and resolve issues
• Prepare other support engineers for support of newly released products.
• Identify and document product defects for Development Engineering and Sustaining Engineering.
• Review design specifications and external technical publications and provide feedback for product and document improvement.

BENEFITS:
• Career coaching to help you manage your career and develop professionally.
• Performance Achievement that focuses on your strengths, progress and career possibilities.
• Opportunities to get involved in volunteering to doing charity work.
• Competitive benefits, medical insurance.