Technical Support Engineer

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Employer: PTC
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 19.01.2019
    Short company description

    PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.


    • Objective, concise and customer facing Communication skills
    • Organizational and Time management skills
    • Experience with platforms like Windows/Unix/Linux
    • Basic Networking or DB knowledge (or both)
    • Basic knowledge of coding (i.e. HTML, XML, Java, Java script, C#, Perl, etc.)


    To join the team, you must be comfortable in a technical environment and be able to discuss complex product behaviour/features with customers and possess a demonstrated ability to analyse and solve problems. There are also account management duties involved with this role; proven communication and organizational skills are a must.
    You will be able to consult on installation and implementation issues, recommend improvements, and contribute to product development based on your direct customer interaction. Other possibilities include opportunity to write scripts, test product functionality, as well as option travel to customer sites (not required).

    PTC is a place where innovative thinking is encouraged and new ideas are always welcome. We’re looking for smart, passionate people that want to work together to make a difference. If this sounds like you, let’s talk.

    Other info

    Candidate Data Privacy: In sending us your Resume or CV, you are allowing us to store it with your contact details in our job applicant database.
    We will only share your personal details with the PTC HR team members, talent acquisition, third-party facilitators and consultants engaged to support the recruitment process, and PTC Interview Panel Members for positions that you have applied for or that may be of interest to you for a profile like yours.
    We may need to share your personal data with external third parties such as to local labor authorities, courts and tribunals, regulatory bodies and/or law enforcement agencies for complying with applicable laws and regulations, or in response to legal process.
    We will not keep your personal information in our candidate database for more than 6 months after the end of your hiring process (that is to say after the last call, interview, meeting or email that we have had / exchanged with you during the interview process), unless either we are required to keep such information longer by law or we have written agreement via email from you.
    We might ask final candidates for a reference checks (we will always ask you first before contacting anyone for personal references) and for certain positions where we feel a background check is required, we might share your personal details (Email ID) with a service third party provider who will support this.