Vehicle Technical support engineer

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

• Thorough knowledge of all aspects of modern vehicle systems and repair processes, particularly up-to-date electronics
• Strong diagnostic and analytical skills. Able to describe and understand complex technical issues clearly
• Logical thought processes; also acquisitive and capable of non-leading questioning
• Must be able to effectively demonstrate team player characteristics, building relationships within Local Technical Support teams
• Excellent communication skills and fluent in German Language (both spoken and written communications)
• Engineering degree (preferably in automotive or mechanics) and/or experience within automotive after sales

• Offer technical support for complex technical problems
• Permanent improvement of the repair duration and quality while maintaining the optimal cost
• Decide if an intervention will be covered by the manufacturer or not
• Animate the respect of the standards and procedures for all interventions on a vehicle
• Act as an interface between the vehicle’s manufacturer and the workshop network.
• Alert the Quality Department for any recurrent problems discovered