Vehicle Technical support engineer

Employer: Vauban
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Abroad
  • nationwide
    Updated at: 14.11.2018
    Short company description

    Vauban is a great independent Romanian Group with more than 11 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +450 consultants, +100 clients, having locations in Romania and France.
    Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure).
    Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.

    Requirements

    • Thorough knowledge of all aspects of modern vehicle systems and repair processes, particularly up-to-date electronics
    • Strong diagnostic and analytical skills. Able to describe and understand complex technical issues clearly
    • Logical thought processes; also acquisitive and capable of non-leading questioning
    • Must be able to effectively demonstrate team player characteristics, building relationships within Local Technical Support teams
    • Excellent communication skills and fluent in German Language (both spoken and written communications)
    • Engineering degree (preferably in automotive or mechanics) and/or experience within automotive after sales

    Responsibilities

    • Offer technical support for complex technical problems
    • Permanent improvement of the repair duration and quality while maintaining the optimal cost
    • Decide if an intervention will be covered by the manufacturer or not
    • Animate the respect of the standards and procedures for all interventions on a vehicle
    • Act as an interface between the vehicle’s manufacturer and the workshop network.
    • Alert the Quality Department for any recurrent problems discovered