Customer Service Specialist with Dutch
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Employer: | Johnson & Johnson |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 21.01.2019 |
Remote work: | On-site |
Location: Prague
As Customer Service Specialist, you will have the following areas of responsibility:
- Validating orders
- Processing customer sales orders, free goods, rush orders, and samples
- Responding to customer inquiries for new and existing orders
- Customer complaint management
- Management of customer’s requests in CRM (Customer Relationship Management)
- Entering/processing credit memos/returns
Qualifications
We are looking for you, if you have:
- Native/Fluent level of Dutch: You will be mostly communicating with native professionals
- Fluent level of English: You will interact with different departments within our organization
- Previous experience from Customer Service for minimum approx. 1 year
- Accuracy and attention to detail: You will be responsible for managing precise order details
- Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email
- PC skills: previous experience with Microsoft Outlook, Word and Excel
- SAP knowledge is considered as a plus
In return we would like to offer you:
- A challenging and interesting job in one of the biggest global healthcare companies
- Extensive long-term opportunities for personal and professional development
- Healthy and active work environment
- Competitive salary based on experience and comprehensive benefits package:
- 5 weeks of vacation, home office, flexible working hours, sick days
- Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
- Contribution for: Prague public transportation, language study, illness leave, pension contribution,
- Refreshment in the workplace, company gym, free sports activities, corporate events
- The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.
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