Customer Service Specialist with Dutch

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Employer: Johnson & Johnson
Domain:
  • Quality Control
  • Customer Support - Client Service
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Abroad
    • Updated at: 21.01.2019
    Remote work: On-site

    Location: Prague
     

    As Customer Service Specialist, you will have the following areas of responsibility:
    • Validating orders
    • Processing customer sales orders, free goods, rush orders, and samples
    • Responding to customer inquiries for new and existing orders
    • Customer complaint management
    • Management of customer’s requests in CRM (Customer Relationship Management)
    • Entering/processing credit memos/returns

    Qualifications
    We are looking for you, if you have:
     
    • Native/Fluent level of Dutch: You will be mostly communicating with native professionals
    • Fluent level of English: You will interact with different departments within our organization
    • Previous experience from Customer Service for minimum approx. 1 year
    • Accuracy and attention to detail: You will be responsible for managing precise order details
    • Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email
    • PC skills: previous experience with Microsoft Outlook, Word and Excel
    • SAP knowledge is considered as a plus
    In return we would like to offer you:
    • A challenging and interesting job in one of the biggest global healthcare companies
    • Extensive long-term opportunities for personal and professional development
    • Healthy and active work environment
    • Competitive salary based on experience and comprehensive benefits package:
      • 5 weeks of vacation, home office, flexible working hours, sick days
      • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
      • Contribution for: Prague public transportation, language study, illness leave, pension contribution,
      • Refreshment in the workplace, company gym, free sports activities, corporate events 
      • The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.

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