Contact Center Specialist with Dutch / French / German
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Employer: | Johnson & Johnson |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 21.01.2019 |
Remote work: | On-site |
Location: Prague
You will have the following areas of responsibility:
- Receiving HR or Procurement related inquiries from J&J employees via multiple channels (phone, email, fax, web-form, chat), clarifying the need, answering the inquiries and assisting in the resolution of concerns
- Fully documenting all cases in case management application
- Escalating complex transactions for resolution or contact with third party vendors as appropriate.
- Escalating client service issues to Contact Center Team Lead, supervisor or manager as necessary
Qualifications
- Has fluent knowledge of English plus Dutch/French/German
- Excellent customer service skills
- Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
- Strong organization skills and attention to detail
- Ability to prioritize workload and provide timely follow-up and resolution
We offer:
- A challenging and interesting job in one of the biggest global healthcare companies
- Extensive long-term opportunities for personal and professional development
- Healthy and active work environment
- Competitive salary based on experience and comprehensive benefits package:
- 5 weeks of vacation, Home office, Flexible working hours, Sickdays, Notebook
- Meal vouchers, Flexi Passes, Referral Award, Life and accident insurance, MultiSport Card
- Contribution for: Prague public transportation, language study, illness leave, Pension contribution,
- Refreshment in the workplace, Free sport activities, Corporate events
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