GERMAN customer service wanted for Formula 1!
F1™ has, of course, an unparalleled reputation worldwide with over 500+ million affluent consumers. Among the things that you may not have known about Formula 1 though is the fact that they selected WPG as their worldwide contact centre provider!
This is truly an unique career opportunity to join our F1™ team and work with the best fans and the “fastest” company in the world!
As a Customer Service Rep, you will be the one representing one of world’s premier brands and most exciting products.
We are currently looking for a Full Time German speaker customer service representative. The overall responsibility will be to receive Inbound calls, handle chats and e-mails, ensure consistent productivity & quality of service and maintain customer satisfaction.
We are offering an excellent compensation package, fun benefits, flexible hours and a world-class multi-media training center/lounge. We are building a fast-paced culture that will be gratifying and “competitive” just like F1 ™
-You will deal directly with customers either by telephone or electronically;
-You will respond promptly to customer enquiries and complaints and resolve them accordingly;
-You will process orders, forms, applications and requests;
-You will assign direct requests and unresolved issues to the designated department;
-Your work will need to meet the Quality and Productivity standards;
- You will record details of inquiries, comments, complaints and actions taken;
-You will communicate with other departments, as needed;
This position reports to the Team Leader/Supervisor.
As a FULL TIME candidate, you MUST be able to work on the 21 F1™Race Weekends and be flexible with work hours – as Race start time vary by Country
If YOU believe you are the right person to join WPG – F1™, apply and we'll get in touch with you!