IT Helpdesk Support Technician

Employer: Certent
Domain:
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.11.2018
    Short company description

    We're Certent and we take care of our people.
    Our software and services are used by over 2,400 public, private and pre-IPO customers to administer equity management plans and financial reporting processes.

    Growth is in our DNA. Not only will you have great opportunities to grow with Certent, you’ll be an integral part of our success. Deloitte Technology Fast 500 named Certent as one of the fastest growing technology companies in North America two years in a row, and we've been on the Inc 5000 list of fastest growing private companies for six years.

    You will have access to a suite a benefits and perks that allow you to focus on your work and be productive.

    Requirements

    • 1-3 years of experience in a similar role (Helpdesk support) and have experience with helpdesk ticketing systems.
    • Hands-on experience with Laptop and server hardware troubleshooting, VOIP and phone technologies (Skype for business), anti-virus systems, cryptography technologies and document management systems
    • Ability to balance multi-task and multiple priorities while maintaining a high level of customer satisfaction.
    • Must be a team player willing to make every effort to make the team a success.
    • Strong and effective written, verbal and presentation skills with the ability to collaborate with team members at all levels of the organization.
    • Must have strong diagnostic and problem-solving ability.
    • Fast learner, self-starter, proactive, positive, creative, and flexible.
    • Stays current with emerging technologies and industry best practices

    Responsibilities

    • Local and remote support of desktop/laptops, phones, email, and various software programs (MS Office, Office365, VPN, telecommunications, and encryption software). Password resets, and domain sign on help.
    • Install and remove software. Virus/malware removal. Basic Active Directory administration.
    • Document ticket resolution and write procedures for the helpdesk knowledge base.
    • Take ownership of assigned tickets and track to resolution. Meet SLA metrics. Create support tickets with our vendors/service providers to resolve issues reported by our users.
    • Join and remove machines to the domain. Add network printers. Help users get on to the wireless network. Trouble-shoot for correct network configuration for pc's and business applications.
    • Answer questions in person, by phone, and by email/help desk ticketing system. Triage incoming tickets, troubleshoot and document steps to resolve. Identify and escalate tickets that are critical. Configure laptops and desktops for addition to our environment and maintaining those in use.
    • Join and remove machines to the domain. Add network printers. Help users get on to the wireless network. Trouble-shoot for correct network configuration for pc's and business applications.
    • Minimal travel will be expected

    Other info

    Want to chat about your career goals and see if this is a good fit? Apply, and if you are a critical thinker with a passion for troubleshooting and providing excellent customer service, we'll be in touch to get the conversation started. In the meantime, head over to our Certent website to get to know us better.