Collections Analyst with Arabic
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Currently counting over 4100 employees in the Bucharest and Iasi offices, Oracle Romania has been prominently listed as one of the „Most Desired Employers” in the local market over the last 6 years, including the top rank for the past 3 years.
Oracle is a key contributor globally to IT education through its Oracle Academy Program. Oracle Academy currently supports 664 institutions and over 52,000 students in Romania. In 2016 we are training 200 teachers in Java Fundamentals and Java Programming.
Beside key administrative functions for customers, partners and Oracle organizations, Romania is also home for core development centers and teams helping customers to realize successful IT projects. To name a few:
Oracle Product Development
Oracle Advanced Customer Support
Oracle Software Support Services
Oracle Sales Consulting Center
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I. Experience : Equivalent experience minimum 6-12 months
II. Education: Undergraduate degree, preferably from a business school.
Written and oral command of English and Arabic.
Any other European language would be a plus.
Written and oral business communication skills.
Works to completion, results oriented
Understands priorities and can organise his/her time accordingly
Computer skills (. MS Word, Excel, Adobe, PowerPoint and Oracle applications)
Influencing and negotiation abilities
Ability to work in teams and collaborate cross-functionally to deliver on shared objectives
Quick to recognise situations where change is needed and skilled at driving change
Able to understand complex and very dynamic processes
Daily interacting with customers by all means (phone, mails etc) to achieve the collection targets. Applies the specific collections process to ensure the individual and team targets are achieved following the department requirements.
Analyses, investigates and reconciles customers’ transactions to ensure accurate balance account.
Represents the main contact person for the customers (internal & external) for invoices/payment related situations; understands and clarifies the challenges raised by customers and uses all the available resources to solve them timely. Answers all customers’ requests in a professional manner.
Timely escalations to first line manager, providing relevant and complete information. The escalations must contain any aspects which might negatively impact team’s/department’s objectives.
Collaborates professionally with other departments to ensure target achievements and to solve customers’ challenges. Responsible to follow up to completion.
Responsible for the decisions made in collections process in order to build and maintain a strong partnership with customers in order to secure the company’s objectives.
Is aware of, understands and applies the internal policies and procedures, contributes to the process improvement through creative approaches and challenging the existing practices to increase department’s results and efficiency.
Team player sharing experience and constructive opinions whenever it is necessary to integrate efforts and optimise work results.
Registers in the system all relevant information gathered while interacting with customers to ensure their track record for a better quality of future actions. Each customer interaction must be registered in the system with detailed information providing a real and clear understanding of the account status and the agreements between the company and the customer.
Engaged to offer high quality standards while interacting with both internal and external customers, to apply and respect the internal policies and procedures.
Follows the Sarbanes-Oxley rules and is completely responsible to fully support the internal and external audit.
According to the organisation's scope and role, fulfils any other task assigned by his/her direct manager related to the job.
As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable)