Collections Analyst, Spanish Language

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:

First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 0-2 years of experience.

Knowledge and Skills:

Good written and verbal communication, negotiation, and conflict resolution skills.
Good problem solving skills.
Familiarity with computers.
Basic prioritization skills.
Basic influence skills.
Excellent communication skills in written and verbal
Very good structure and level of planning and organizing activities
Advanced Spanish skills

Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support.

Maintains on-going relationships with high-value customers and sales organizations. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

Responsibilities:

Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.

Recognizes trends for non- payment and resolves issues by engaging internal partners.
Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for company and customer.

Analyzes at-risk customers and recommends account strategies to prevent delinquencies