Content Review with Portuguese (2 months contract - Timisoara)

Employer: Wipro Ltd.
Domain:
  • Customer Support - Client Service
  • Job type: project-based
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 17.11.2018
    Short company description

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Requirements

    In order to perform this job well, some minimum requirements are needed:

    -Minimum requirement of B2 level for Portuguese and English
    -Min High School or pursuing graduation in any field
    -High affinity and cultural awareness of political/social situation regarding the relevant market/region (North America) that will be supported by each Analyst
    -Strong interpersonal skills, verbal and written communication skills and most importantly empathy
    - Availability to work in shifts

    Responsibilities

    As part of this big great team, you will have to:

    -Assist our community and help resolve enquiries empathetically, accurately and on time
    -Become and remain knowledgeable about Customer products and community standards
    - Make well balanced decisions and personally driven to be an effective advocate for our community
    - Strong interpersonal skills, verbal and written communication skills and most importantly empathy
    - Display a strong bias to doing what’s right for our community in supporting Customer's mission
    - Investigate and resolve issues that are reported on Customer’s online platform (social media) such as requests for account support and reports of potentially abusive content
    - Respond to user inquiries with high quality, speed, empathy and accuracy
    - Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
    - Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
    - Enforce Customer's Terms of Use by carefully monitoring reports of abuse on the site
    - Review the reported content within agreed turnaround times and standards of quality
    - Identify inefficiencies in workflows and suggest solutions
    - Recognize trends and patterns, and escalate issues outside the company policy to the global team

    Other info

    Scurta descriere a companiei

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.