Helpdesk Officer with Russian in Timisoara

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Angajator: Wipro Digital Operations and Platforms
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Timisoara
  • Actualizat la: 25.09.2019
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.


     Fluency in English and Russian
     Diploma / Degree holder or pursuing Bachelor Degree Courses
     At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk
     Good reporting skills
     Ability to adhere to TAT and timelines
     Attention to detail
     Active listening
     Call handling skills
     Knowledge of P2P (Procure to Pay) would represent an advance


     Maintain sufficient information to facilitate knowledge of the supplier's issues
     Provide and publish a single, menu-driven primary contact center toll free contact telephone number
     Communicate the problem status and time to resolution to affected personnel
     Close the call, with the caller's agreement
     Provide problem resolution tools and aids
     Record, analyze and report on a regular basis, on calls received, including details of call volumes and duration, problem trends, abandon rate and wait times, first call resolution rate, problem resolution time
     Provide and publish alternate access channels to the Services Contact Center including, email, web portal and fax communication of problems, requests and other operational information

    Alte informatii

    - Opportunity to work in a fast growing company and in a multinational environment
    - Opportunity to grow in the organization and build a successful career path
    - Relocation assistance
    - Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    - Personal and professional development through a variety of training programs (hard/soft skills