Helpdesk Officer with Russian in Timisoara
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Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.
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Fluency in English and Russian
Diploma / Degree holder or pursuing Bachelor Degree Courses
At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk
Good reporting skills
Ability to adhere to TAT and timelines
Attention to detail
Call handling skills
Knowledge of P2P (Procure to Pay) would represent an advance
Maintain sufficient information to facilitate knowledge of the supplier's issues
Provide and publish a single, menu-driven primary contact center toll free contact telephone number
Communicate the problem status and time to resolution to affected personnel
Close the call, with the caller's agreement
Provide problem resolution tools and aids
Record, analyze and report on a regular basis, on calls received, including details of call volumes and duration, problem trends, abandon rate and wait times, first call resolution rate, problem resolution time
Provide and publish alternate access channels to the Services Contact Center including, email, web portal and fax communication of problems, requests and other operational information
- Opportunity to work in a fast growing company and in a multinational environment
- Opportunity to grow in the organization and build a successful career path
- Relocation assistance
- Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
- Personal and professional development through a variety of training programs (hard/soft skills