Inside Sales Support Specialist

This position is responsible for reviewing new account applications and preparing the application to be underwritten and acted upon. To ensure both consumer and business client satisfaction, this position will also answer inbound service inquiries from current merchants and consumers. Additional responsibility includes building client loyalty and performing end to end relationship management.

Key Responsibilities
•  Researching and documenting information during the review process.
•  Ensure minimal delay between a Seller’s submitted application and a decision on the account.
•  Responding to account applications & new account related tickets, calls, voicemails, emails, and escalated issues from front line Operations representatives.
•  Working with prospects to gather any missing components of the application
•  Monitoring and quality control of workflow through Salesforce.com
•  Drive improvements in processes and procedures to optimize throughput of team
•  Act as overflow for Consumer Services Unit, by servicing any consumer inquiries directed to you.
•  Stay up to date and knowledgeable on all 2CO's products, services, promotions and features
•  Retain existing clients via relationship management, problem resolution and remediation when necessary.
•  Encourage client participation in marketing initiatives (affiliate program, shopping portal, etc.)
•  Maintains records and reports as directed

Requirements
•  Bachelor’s degree in Economics, Marketing is preferred
•  One to three years of work experience
•  Sales support experience, CRM experience is a plus
•  High fluency in both spoken and written English

Job Benefits:
•  Young, dynamic team and international work environment;
•  Attractive compensation package;
•  Flexible business hours;
•  Paid lunch everyday with your colleagues;
•  Private medical subscription
•  Bookster
•  Gym subscription discount of 50%
•  Fruits at the office