Customer Service Representative/Customer Support - multinational company

Angajator: Talent Stream
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.11.2018
    Scurta descriere a companiei

    Talent Stream is looking to join forces and place candidates who:
    - Have minimum three (3) years worth of experience
    - Throughout their career, have achieved excellent results they are proud of
    - Are looking for the right organization where they can make a long-lasting, positive contribution

    Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

    Cerinte

    Requirements:

    Bachelor’s Degree
    Minimum 2 years’ experience in a customer service role
    Communication skills - verbal and written
    Listening skills
    Problem analysis and problem-solving
    Attention to detail and accuracy
    Speaks English at a good level (a necessary requirement).

    Responsabilitati


    Responsibilities:

    Manage the incoming calls
    Provide accurate, valid and complete information by using the right methods/tools
    Handle and resolve customer complaints
    Manage complaints received by email or Facebook
    Manage the internal ticketing system.