Monitoring Analyst

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Angajator: Stefanini Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.11.2018
    Scurta descriere a companiei

    Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

    Cerinte

    • The Monitoring Analyst must demonstrate excellent technical knowledge with a minimum of 1 year of IT support experience.
    • Proven experience with several operating systems and monitoring tools is considered a strong advantage.
    • Proven experience with Office software (Word, Excel, Outlook).
    • Basic Knowledge of hardware components.
    • Basic Knowledge of networking (TCP/IP, etc….).
    • Strong Analytical skills.
    • Excellent level of English language.
    • Available to work in a 24/7 schedule.
    • Outstanding analytical abilities, multitasking and able to work in a fast paced environment.
    • Ability to grasp information in several formats, including print, verbal and pictorial representations, is important.
    • Excellent written and verbal communication skills.

    Responsabilitati

    Monitoring Analysts should be capable of solving a variety of technical problems, including those that may not have standard resolution methods. In such cases, the Monitoring Analysts should be able to :
    • analyse the problem and, depending on the complexity and resolution time constraints, either will solve it or seeks help;
    • perform troubleshooting to diagnose and isolate complex technical problems;
    • handling incidents and following them through completion or escalation in accordance with procedures for fault management and ticketing systems;
    • incident management;
    • recording the problems encountered and techniques used to solve it for future reference.