Resourcer - Sales Consulting Center

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

The job as a Resourcer is challenging and diverse and you will be working in a multinational environment in one of our Sales Consulting Centres (ideally Bucharest or Bangalore).

The Sales Consulting Centre is an inspiring place where employees develop skills and build experience to enable them to be successful. What we offer:

An interesting multicultural work environment where you will interact with colleagues across EMEA & JAPAC
A challenging and varied job, a combination of building basic product knowledge and sales abilities
Excellent possibilities to develop yourself and your career in an environment focused on continuous learning and providing ample opportunity to train and develop personal and interpersonal skills


What you will be doing:

We are looking for an organized Resourcer to support our SCC Solutions management in aligning the right people to the right projects at the right time, by being responsible for staffing and resourcing service requests for a dedicated team/queue of solution engineers.


You will be learning on-the-job by remotely supporting EMEA & APAC solution engineers by analysing service requests to make sure the right team is involved and identifying and assigning the best resources to support them. This will give you the opportunity to build basic product knowledge and combine this with a good commercial sense while working in an international environment.

The Resourcer will be responsible for resource tracking and allocation across relevant Service Requests, ensuring the right fit of solution engineering capabilities against request requirements, and working to ensure the organization meets its business and customer satisfaction goals through effective resourcing. This is a hands-on role, interacting with customer facing solution engineers, SCC solution engineers and SCC Solutions management. The Resourcer also manages tools, data, and reporting pertaining to resource management of SCC S staff, including capability, availability and utilization data. In addition, the Resourcer will be a focal point for standardization and compliance initiatives in alignment with the Business Optimization function.

Who you are:

You come from a professional services or large program management background and understand staffing, utilization and forecasting activities. You love complex logistics in a proactive and reactive environment, excited about managing consultant’s schedules and constant change as well as an interest in analytics, modelling and forecasting.

You understand that constant change is the norm and you are comfortable staffing overall resource requirements across multiple product specializations within several geographic regions. You manage time effectively & you are able to monitor performance against deadlines and milestones.

You can build trust and collaborate across multiple teams in a multicultural environment to ensure targets are being met. You like to consult with others and share information and expertise with them; you build easily team spirit and reconcile conflict; adapt to the team and fit in well.

You focus on customer needs and meeting customer satisfaction, as well as monitoring and maintaining both quality and productivity. You work in a systematic, methodical and orderly way, consistently achieving project goals and delivering results.


Key requirements


- Business or Technical/IT university degree with a good understanding of IT market and trends
- Knowledge and application of Resource Management principles and procedures
- Prior Resource Management or Program Management experience (strongly preferred)
- Experience with relevant tools (resource planning and scheduling systems) is an advantage
- A demonstrable aptitude to learn new technologies; excellent working experience with Microsoft Office Suite, especially Excel, Word, and Outlook
- Demonstrated high level of analytical and problem-solving skills in managing complex requests & conflicting priorities through a calm and focused approach
- Ability to manage & influence stakeholders ensuring compliance with the agreed process
- Good organization, planning and time management skills
- Excellent inter-personal, written and verbal communication skills in English, including project status reports; additional languages are a plus (e.g. French, German)
- Work independently with minimal supervision, with resources locally and remotely via phone and WebEx
- Ability to multi-task and share job responsibilities in virtual teams across EMEA & APAC
- Results orientation and focus on quality
- Proactiveness and positive “can do” attitude to work

Activities include:

Requests Staffing:

Schedule and coordinate the process of staffing SCC Solutions resources to customer facing solution engineering requests.

· Receive and analyse all resource requests for your allocated team/queue

· Work closely with the Management Team and Subject Matter Experts to understand project staffing needs, prioritization information and capabilities vs staffing requirements

· Review and recommend project staffing – using request requirements and practice data such as: service catalogue, history of engagements, Skills Matrix, availability, time estimates, utilization, business priorities etc.

· Coordinate with managers as needed to review, recommend, and confirm resource assignments – sense of urgency require

Ensuring all projects are staffed in a timely manner according to existing SLAs; proactively drive resource issues or escalations in a timely manner

· Clarify any exceptions to the rules

· Lead / Participate in weekly resource meetings to address resourcing needs / share knowledge.


Resource Data Management and Reporting:

Support the development and maintenance of all data management-reporting tools related to resource management.

Provide relevant resource data reports to management and Business optimization function at predetermined intervals and upon request including utilization, forecasting and KPI reports.

· Maintain up-to-date information on the services delivered by the allocated team

· Management of allocated team Skill Matrix & Availability tool, ensuring all resources have their records updated at all times

· Document and track all open and committed resource assignments, forecast possible at-risk requests or practice resource constraints

· Analyse and report on key business metrics related to staffing, utilization, progress, issues, etc.

· Propose enhancements for the tools necessary for efficient and effective staffing

· Propose process improvements around resource staffing across SCC Solutions, while also ensuring process compliance across teams

Oracle - Like no one else:



A challenging job in a positive atmosphere within an international organisation with a dynamic team
The opportunity to influence your job and your workplace and to become part of an innovative business unit
A competitive compensation package that is aligned with your qualifications and includes an employee benefits scheme

Most important is an eagerness to learn! Oracle has an incredibly broad (and growing) portfolio of industry leading products. If you find it interesting and fun to pick up a new product and master it in a very short timeframe, this is the place to be!