2nd level ICT Engineer

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Position Purpose

• We are now looking for an experienced ICT Engineer who will be responsible for installing, configuring and managing solutions based on BMC's Remedy Action Request System (ARS) applications; Service Desk, Asset Management, Change Management, Service Level Management and Service Request Management.
• The Remedy Developer requires experience in integrating Remedy ITSM suite with other BMC products such as Knowledge Management and Atrium Integration Engine. As an ICT Engineer, you will ensure a stable environment and optimize the solutions/services to the agreed service levels in a cost efficient and timely manner.

Main accountabilities – you will:

You will maintain the environment at an operative state;
You can contribute to continuous improvements in the organization;
You will also provide the technical support handling of internal and external customers;
Investigate complex issues and provide with cause analysis ;
Document, plan and implement change request;
Install and configure BMC Remedy products in test and production environments;
Create and provide work instruction for first level support team;
Administrating application like BMC Remedy ITSM Suite, CMDB, BMC Remedy My IT, Case Management, Smart IT, Service Broker;
Investigate and find solutions together with the 3rd parties vendor teams;
Maintain the Service Delivery level in the agreed SLAs;
IT Processes, tools and infrastructure knowledge;

Technical/Soft Skills

• Education: Bachelor degree;
• Minimum years of experience: min 5 years of experience;
• Good knowledge of Linux, Sql;
• Basic networking knowledge ;
• Knowledge of BMC Remedy Application (it’s a plus);
• Previous experience with ticketing tools (Service Now, Jira);
• Knowledge of ITIL Metodologies (it’s a plus);
• Very good knowledge of English;
• Ability to work in a team and independent, communicative, open to learn new tehnologies and tools ;
• Passionate about discover new trends in the ICT area and to share the knowledge in the team;
• Communicative person, fast learner, open minded;


What we offer

• We will value your competences
• You will work in a dynamic company along with the smartest people in the industry
• You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
• You will have access to latest technology and support to showcase your bright ideas
• You will enjoy Ericsson’s ways of working that value the importance of work life balance
• Benefits package: including premium healthcare & gym subscriptions
• You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.