IT Support Agent
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Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.Requirements
Good analytical skills;
Customer support knowledge is a plus;
Excellent oral and written English communication skill;
Networking knowledge – beginner minimum;
Experience with gambling applications is considered a pl;
SQL knowledge is preferred;
Microsoft Windows and Office suite experience;
Remote access and virtualization technologies knowledge;
Willing to work in shifts: 7:30/15:00 and weekends: 5 days out of 7 contract.
Respond to queries coming on written and spoken channels from internal customers across the world;
Analyze and troubleshoot issues, regardless of how they come in;
Monitor various High Availability tools and servers;
Proactively monitor and supervise workings of servers, applications and service availability.
Good salary package;
Private medical subscription.
Note: Only eligible candidates will be contacted in a maximum of 2 weeks.