Service team manager

Your Mission:

To be a part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company’s activity. Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together in order to contribute to the growth of our center of excellence.

Your Role in a Nutshell:

• Coordinating a team of 4 developers of tactical tools (tools developed in C#.net, SQL, VBA, Microsoft Access, Excel);
• Acting as a business analyst for the bigger projects (clarifying the business requirements, designing the products, testing and UAT organization);
• Acting as an Agile master for the team;
• Keeping the relationship with the clients from France, Romania and Bangalore;
• Prioritizing, estimating the resources and arbitrating the different projects, together with the client;
• Preparing the dashboards and provides visibility to the clients;
• Acting as the first level of escalations for the client;

A little about you:

• Experience in project management or team leading for at least 4 years;
• IT projects experience is a plus;
• Knowledge and experience in Agile methodology;
• Good command ok English and French (C1 level);
• IT studies are an advantage;

We also value:

• Open mind, strategical thinking, orientation for finding new perspectives and solutions;
• Very good communication skills and experience in managing team situations;
• Able to work with mixed language documentation;
• Organization skill, capacity of dealing with several tasks.