Computer Network Administrator

Employer: VIG Management Service
  • Engineering
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 20.01.2019
    Short company description

    As a pioneer in the insurance business in Central and Eastern Europe (CEE), the Vienna Insurance Group has blazed a new trail and has thus successfully positioned itself in 25 countries.




    • Minimum 1 year experience on a similar role


    • High school


    • In depth knowledge of hardware development;
    • Good communication skills;
    • Positive outlook;
    • English language - intermediate level;
    • Ability to meet stretch deadlines and handle pressure
    • Very good interpersonal skills.



    1. Represents the first contact and response for all IT incidents reported through the helpdesk and call-center systems;
    2. Evaluates reported incidents resulting in either their resolution or escalation to direct supervisor;
    3. Performs activities regarding troubleshooting, installation and configuration of workstation hardware and connected peripheral equipment;
    4. Troubleshoot and resolve:
    • of end-user software incidents, related to both operating system and all other software installed on the workstation;
    • basic network connectivity problems;
    • printing problems;
    5. Monitors and implements of end-user level security procedures and practices
    6. Install of all end-user software and maintaining software license compliance
    7. Enforces to existing conventions and practices regarding naming, labeling and asset inventory.
    8. Handle third-party supplier relationships where applicable
    9. Ensures business, area and users related data confidentiality and safety when performing the job duties;
    10. Proactive in the development of his/her professional skills, stays abreast of the latest information and developments related to his/her area of activity, so to best perform the job duties.
    11. Acknowledges and respects:
    • The internal regulations, the policies and procedures of the company;
    • Legal requirements and other regulations compulsory for the company;
    • Confidentiality and integrity principles in relations with the external service providers, external partners, internal customers;
    • Health & Safety procedures and rules
    12. Performs other tasks upon request from the hierarchical superior.