Compensation Business Analyst
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PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.Requirements
o Bachelor Degree in Business
o 5+ years work experience in reporting, analysis, Visualization tools
o Proficiency with Microsoft Excel and PowerPoint
o Excellent analytical, written and presentation skills
o Customer focus and action oriented
o Works effectively in a fast paced environment and is comfortable with multi-tasking
o Fluent English is mandatory.
The Business Analyst position will be responsible for working with different groups within the company (Field management, Business Operations, Finance, HR) in order to gather quarterly corporate and individual results for all the employees participating in the Customer Success Compensation program and calculating the quarterly & annually incentive.
This position requires, in addition to a foundation of financial principals, statistical methods and analysis tools, a solid understanding of the Customer success & renewal policies and procedures and transactions of the Services business.
o Calculate and communicate the quarterly bonus in line with established rhythm.
o Provide support on using the Compensation tool and on the bonus calculations logic.
o Work with the web developer to improve and automate the bonus process
o Assist in designing the new fiscal year incentive plans.
o Build Business Intelligence analysis from data for quarterly reviews.
o Ensure the data and calculations are accurately being reported. Ensure discrepancies are reported immediately for proper flow of information.
o Provide ad hoc reporting as needed by management to support Operations in reporting needs
The Customer Success Operations organization provides operational leadership and support to Customer Success management, Field Services, Renewals, Cloud Services and other Business Units.
o Own generation of a key sets of reports, helping explain content to management and business partners, with focus on data accuracy
o Provide decision support for different business units through data collection, analysis and reporting
o Define and implement enhancements to the regular incentive portfolio
o Define, agree and manage the worldwide incentive operating rhythm for Customer Success Organization
o Identify, drive and execute on initiatives to improve the financial performance of the worldwide Customer Success business
o Implement and improve worldwide consistent incentive standards in tools and processes
o Ensure regulatory compliance
o Be the independent and equal voice of Operations to the field and the LOBs as part of a matrixed organization