Collections Supervisor

Oamenii sunt centrul organizației noastre și tot ceea ce construim este realizat datorită dedicării lor. Astfel, este firesc să avem grijă de ei și să îi sprijinim să ajungă acolo unde le este bine. Comunicarea eficientă și transparentă este baza, știm că nici o relație de încredere nu se ridică și nu se întreține altfel. Oferim resursele necesare învățării, provocăm oamenii să vrea mai mult de la ei și de la jobul lor și le oferim un mediu de lucru sigur și plăcut. Colegii sunt de milioane, echipele la fel, iar taskurile de zi cu zi, deși uneori vin cu provocări, își găsesc rezolvarea mai ușor.

Requirements:

• Expertise in the credit and collections field
• Proficiency in English (French would be a plus)
• Experience working with an ERP system
• Previous management experience is not required

“The you”

Team player | Great leader | Customer oriented | Analytical | Attention to detail | Good communicator

The Collections Supervisor role is part of the Business Process Management of SNC-Lavalin’s Finance Shared Service Centre based in Bucharest and you will report to the Business Process Management Team Leader.

While covering the Collections Supervisor role, your activities will be focused on:
• Offering support to the team members in investigating credit issues and helping them propose payment options
• Overseeing the enquiries for payment on overdue accounts
• Facilitating the collaboration with the cash application team in order for the payments received to be applied properly
• Training and coordinating the assigned collections team (5 people)

Responsibilities:

• Ensure the team members are meeting the team/ individual target, complying with company’s standards and generally performing the essential functions of their position
• Constantly review delinquent account records and propose recover strategies
• Organize and adapt the work load according to the degree and amount of delinquency
• Develop strategic measurements and analysis, in order to assess the team’s production and progress in the efforts of collecting debts
• Facilitate continuous improvement of the Collections processes, in order for the DSO to be decrease
• Address escalations and ensure you provide a resolution
• Provide people leadership through coaching, on the job training and performance development of the Collections team

Work-life balance

• Working Hours in 2 shifts: 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday
• Motivational financial package & flexible benefits
• Team activities / Events / Fun @Work
• Wellness initiatives
• Learning and Development programs / Career opportunities
• CSR & Sports activities
• Friendly work environment
• Direct contract with SNC-Lavalin

*10 mandatory evening shifts / month, with the possibility to extend to max. 10 evening shifts / month, according to your preferences (extra payment starting with the 6th evening shift).