M2M IP Engineer

Team Description and Purpose of Role

You will be a Support Engineer in 2nd Level Assurance IP team. The role is to support into production the IP systems of the Ericsson Device Connection Platform (machine-to machine services).

You should have a good knowledge of IP area, on a technical extent (Routers, Switches, FWs, LBs). Included in the scope is also maintenance of auxiliary equipment with purposes like back-up, log management, network performance monitoring and management.
Previous Ericsson technical node knowledge is needed, since offered training will be offered, but to a limited extent, while the candidates are expected to be up and running within weeks of successfully being offered the role.

Main Job Responsibilities – you will:
Manage the Ericsson DCP Core IP area within the service domain of our clients; this includes:
o Troubleshoot of IP nodes: Juniper (FW, SW), SmartEdge Router, Extreme, F5 (LB)
o Administrate and monitoring of IP backbone
o Management and implementation of new automatic scripts
o Verify and support implementation of configuration changes at the request of the customer or when is needed for performance reasons
o Impact analysis for standard/emergency changes
o Coordinate and work together with other teams such as: 3nd line of support, engineering, R&D
o Provide work instructions and improvements of the processes
o Actively participate and contribute in the problem management process when necessary
o Cover 24x7 On Call duty on request to support the 1st level assurance teams


Technical Skills

o You have at least 3 years of experience in relevant technology
o You have experience in management of an IP backbone
o You are familiar and with a good business understanding of the M2M (machine to machine) landscape
o You have working experience in Linux, routing protocols (BGP, OSPF), MPLS, IPSec

Business Understanding

o You have a very good knowledge and understanding of Managed Services Delivery Model and its processes
o You have ITIL knowledge
o You are result oriented and with a sense of urgency related to the service delivery, according to the operational agreements in place
o You have experience with the interpretation of quality indicators to detect weaknesses and implement corrective actions on the Core PS network;
o You are proactive approach in order to minimize or eliminate the business-critical situations
o You have an end user orientation/ Customer orientation with excellent understanding of service providers / operator’s business requirements - be able to create true client value
o You are highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.

Education
o You have a relevant graduate degree

Language

o You are fluent in English spoken and written at a level sufficient to maintain relationships with colleagues and corporate organizations with which it is connected
Interpersonal skills
o You have the ability to cope in a fast-changing environment; flexible and responsive to changing work patterns and demands;
o You are an effective communicator, both written and verbal
o You have the ability to work within a global, remote workforce
o You have the ability to work independently and in a team environment
o You have the ability to work under pressure.

What we offer

• We will value your competences
• You will work in a dynamic company along with the smartest people in the industry
• You will benefit from a wide range of learning and transfer knowledge from/to your colleagues
• You will have access to latest technology and support to showcase your bright ideas
• You will enjoy Ericsson’s ways of working that value the importance of work life balance
• Benefits package: including premium healthcare & gym subscriptions
• You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.